Secure Guest WiFi for Hotels & Resorts

FamilySafe^® Guest WiFi Services & 24/7 WiFi Support

Industry Leading Managed Guest WiFi Designed For Hotels, Resorts, & Lodges

"Thinix really stood head and shoulders above everyone else from a score perspective. We are already seeing a difference in our scores. I’ve certainly had conversations with some of our franchisees who have made the switch to Thinix as their provider and they’ve seen just huge turnaround."

–Andy Fellows, Corporate Director of IT
AmericInn Hotel & Suites
In reference to implementing Thinix WiFi as a brand to improve Internet guest satisfaction scores.

"As Hotel of the Year, I needed a guest WiFi network that could keep up with my guests and new technology. Thinix has been great to work with and made the upgrade process easy. My WiFi network is running excellent and the guests, as always, are happy."

–Kent Miller, Owner and General Manager
Comfort Suites

"I’ve worked with Thinix for several years and have implemented their WiFi and business center solutions into many of our upgraded and new construction hotel projects. I trust their technical recommendations and I know that I’m getting a high performance and reliable solution at a good price."

–Paul McHenry, Regional Manager
Three Rivers Hospitality

"I’ve been using Thinix products in my hotel for over 5 years now and my experience has been excellent. Thinix upgraded our guest WiFi network and the difference it has made has been simply amazing."

–Matt Schmeling, General Manager
Ledgestone Hospitality, LLC

Cost-Effective & Fast, Reliable Guest WiFi

Thinix Hospitality Team delivers lightning-fast, reliable, cost-friendly hotel guest WiFi systems to increase your guests' brand loyalty, keeping them happy and coming back time after time. Thinix offers the most advanced program for quickly deploying a guest WiFi system for any hotel or resort. With complete integration capabilities and dual-band access points (802.11ac), hotels can experience custom-engineered guest WiFi solutions, strong connections throughout every room, enterprise-grade equipment from leading vendors, and 24/7 U.S. Midwest-based Thinix GuestFirst™ support.

Thinix Guest WiFi solutions are for all types of hotels and we have worked with some of the most trusted hotel brands around the globe. Thinix offers a variety of wireless access points, including wall-plate access points that are placed in guest rooms. Wall-plate access points are the best way to ensure there is a strong connection for devices as it brings the signal directly to guests for a seamless, superior guest WiFi experience. With highly competitive price options for limited-service hotels, FamilySafe WiFi utilizes high-quality equipment to provide reliable connectivity.

Download FamilySafe WiFi Flyer

Free WiFi Consultation

Want to know how much you could save with Thinix? Thinix always offers a free, no obligation wireless internet consultation.

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Why FamilySafe WiFi?

The need for hotel WiFi services that protect guests from threats has grown. FamilySafe Guest WiFi, with client-isolation, works to protect guests by preventing the spread of viruses and malware (such as CryptoLocker, WannaCry, Petya, Goldeneye, Locky and many others) from computer to computer connections within a hotel. FamilySafe WiFi keeps guest devices and private information much safer than in a traditional network setting without client-isolation protections.

FamilySafe technology can also block inappropriate web content. Thinix’s content filtering solution is designed to comply with the Children’s Internet Protection Act (CIPA), which is the industry standard for web-filtering. User safety and satisfaction is Thinix’s utmost priority. Trust Thinix to provide secure and reliable computer access for your patrons.

Download Network Protection Flyer

24/7 GuestFirst™ Support

Our three-tiered WiFi network support system ensures users get help quickly and efficiently from 24/7 U.S. Midwest-based support. By offering built-in WiFi user support, we save hotels money by preventing hotel staff from dealing with guest WiFi problems. Thinix also has a full team of engineers and technicians that monitor the WiFi networks, troubleshoot issues, and deploy regular updates. Join the hundreds of hotels and resorts that have switched to the Thinix GuestFirst Support solution.

We handle WiFi issues from simple to complex:

Assisting Inexperienced Users
Networking WiFi Support
Staff Level WiFi Support
Hotel WiFi Security

ISP and Routing
Non-PC Device Setup
Real-Time Monitoring

GuestFirst Technical Support Powered by Thinix

Download GuestFirst Support Flyer

Key Features

Brand Standard Terms & Conditions Splash Page

Hardware Upgrade Program

Enterprise-Grade Equipment

Strong Whole Property Roaming Connections

Brand Standard In-Room Instructions

Large Scalability for the Internet of Things

Real-time Network Monitoring

Network Security & Segmentation

Easy-to-Deploy with Plug-and-Play Upgrades

Detailed Per User Tracking & Reporting

Automatic Report Generation

24/7 GuestFirst™ Support

Additional Features

Enterprise-Grade Equipment

Enterprise-grade equipment from leading vendors: a frequent issue with competing solutions is that they use grey-market and proprietary equipment, especially gateway devices, which are not well supported and don't work well over time with the vast number of different devices that guest bring in. Thinix only uses industry standard equipment that is well supported and have a long life-cycle.

Splash Pages

Splash pages that load reliably on all devices: the most common issue with competing systems is that splash pages load slowly or irregularly on different types of devices. Thinix uses industry standard equipment and installs regular updates to ensure that splash pages display properly on all devices. Thinix also supports gaming systems that cannot click 'I Agree' to the terms of service (due to not having a browser).

Improve RevPAR Through WiFi Investments

Strong hotel guest WiFi is a large differentiator for the competitive hotel market. FamilySafe Hotel WiFi systems are extremely reliable; designed to handle a large number of users and make connecting to the network simple. When compared to industry averages, hotels supported by FamilySafe WiFi outperform competitors in higher overall guest satisfaction scores and have 90% fewer connectivity issues.

Optimal guest satisfaction and a seamless user experience result in better reviews and perceived value for hotels. A Forrester Research Paper commissioned by Motorola Solutions revealed that 94% of respondents stated strong hotel WiFi was the most important hotel amenity. One-third of those surveyed even said it was a deal-breaker if a hotel doesn’t offer guest WiFi in their room. Even a tiny increase in room revenue due to guest WiFi improvements can recoup investments in as little as 3-6 months, allowing for increased profitability for years to follow.

Download RevPAR Benefits Flyer

Thinix improves hotel RevPAR with the best WiFi systems

Hotel A & B are virtually identical, except that last year Hotel A invested in a Thinix FamilySafe WiFi system. Guests at Hotel A gave FamilySafe WiFi rave reviews, leading to increased occupancy and higher room rates (RevPAR), while Hotel B struggled with reviews and bookings.

Save Money & Do It Yourself!

Many hotels, resorts, and other businesses are looking for easy to install and competitively priced enterprise-grade Guest WiFi and HSIA (High-Speed Internet Access) solutions to support their guest and business operations.

WiFi-in-a-Box by Thinix is a turnkey, preconfigured equipment package that includes everything a hotel or business owner needs to install an enterprise-grade hospitality Guest WiFi system. Typical packages includes a gateway, switch(es), and access points. Thinix preconfigures all equipment and can include network cabling if needed.

WiFi-in-a-Box by Thinix is designed for owner/operators that prefer to install their own systems. Thinix provides remote installation assistance and guidance on where equipment should be installed so you can be assured the system will operate well after installation.

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