"Thinix really stood head and shoulders above everyone else from a score perspective. We are already seeing a difference in our scores. I’ve certainly had conversations with some of our franchisees who have made the switch to Thinix as their provider and they’ve seen just huge turnaround."
–Andy Fellows, Corporate Director of IT
AmericInn Hotel & Suites
In reference to implementing Thinix WiFi as a brand to improve Internet guest satisfaction scores.
"As Hotel of the Year, I needed a guest WiFi network that could keep up with my guests and new technology. Thinix has been great to work with and made the upgrade process easy. My WiFi network is running excellent and the guests, as always, are happy."
–Kent Miller, Owner and General Manager
"I’ve worked with Thinix for several years and have implemented their WiFi and business center solutions into many of our upgraded and new construction hotel projects. I trust their technical recommendations and I know that I’m getting a high performance and reliable solution at a good price."
–Paul McHenry, Regional Manager
Three Rivers Hospitality
"I’ve been using Thinix products in my hotel for over 5 years now and my experience has been excellent. Thinix upgraded our guest WiFi network and the difference it has made has been simply amazing."
–Matt Schmeling, General Manager
Ledgestone Hospitality, LLC
Thinix Hospitality Team delivers lightening-fast, reliable, cost-friendly WiFi solutions to keep your guest happy and coming back time after time. Thinix offers the most advanced program for quickly deploying a guest network to a hotel, resort or multi-dwelling unit. With complete integration capabilities and dual-band access points (802.11ac), hotels can experience custom engineered WiFi solutions, strong connections throughout every room, enterprise-grade equipment from leading vendors, and 24/7/365 U.S. Midwest-based Thinix GuestFirst™ support.
Thinix has solutions for all types of properties and currently manages over 15,000 devices and networks installed in thousands of the most trusted hotel brands around the globe. Thinix offers a variety of wireless access points, including wall-plate access points that are placed in guest rooms. Wall-plate access points are the best way to ensure there is a strong connection for devices as it brings the signal directly to the guest for a seamless, superior WiFi experience. With highly competitive price options for limited service hotels, FamilySafe WiFi utilizes high-quality equipment to provide reliable connectivity.Download FamilySafe WiFi Flyer
The need for hotel WiFi solutions that protect guests from threats has grown. FamilySafe WiFi, with client-isolation, works to protect guests by preventing the spread of viruses and malware (such as CryptoLocker, WannaCry, Petya, Goldeneye, Locky and many others) from computer to computer connections within a hotel. FamilySafe WiFi keeps guest devices and private information much safer than in a traditional network setting without client-isolation protections.
FamilySafe technology can also block inappropriate web content. Thinix’s content filtering solution is designed to comply with the Children’s Internet Protection Act (CIPA), which is the industry standard for web-filtering. User safety and satisfaction is Thinix’s utmost priority. Trust Thinix to provide secure and reliable computer access for your patrons.Download Network Protection Flyer
Our three-tiered WiFi network support system ensures users get help quickly and efficiently from 24/7/365 U.S. Midwest-based support. Thinix also has a full team of engineers and technicians that monitor the WiFi networks, troubleshoot issues, and deploy regular updates. Join the hundreds of hotels and resorts that have switched to the Thinix GuestFirst Support solution.
We handle WiFi issues from simple to complex:
Download GuestFirst Support Flyer
Brand Standard Terms & Conditions Splash Page
Hardware Upgrade Program
Strong Whole Property Roaming Connections
Brand Standard In-Room Instructions
Large Scalability for the Internet of Things
Real-time Network Monitoring
Network Security & Segmentation
Easy-to-Deploy with Plug-and-Play Upgrades
Detailed Per User Tracking & Reporting
Automatic Report Generation
24/7 GuestFirst™ Support
Enterprise-grade equipment from leading vendors: a frequent issue with competing solutions is that they use grey-market and proprietary equipment, especially gateway devices, which are not well supported and don't work well over time with the vast number of different devices that guest bring in. Thinix only uses industry standard equipment that is well supported and have a long life-cycle.
Splash pages that load reliably on all devices: the most common issue with competing systems is that splash pages load slowly or irregularly on different types of devices. Thinix uses industry standard equipment and installs regular updates to ensure that splash pages display properly on all devices. Thinix also supports gaming systems that cannot click 'I Agree' to the terms of service (due to not having a browser).
High-quality WiFi is a large differentiator for the competitive hotel market. FamilySafe WiFi systems are extremely reliable; designed to handle a large number of users and make connecting to the network simple. When compared to industry averages, hotels supported by FamilySafe WiFi outperform competitors in higher overall guest satisfaction scores and have 90% fewer connectivity issues.
Optimal guest satisfaction and a seamless user experience result in better reviews and perceived value for hotels. A Forrester Research Paper commissioned by Motorola Solutions revealed that 94% of respondents found WiFi as the most important amenity at the hotel. One-third of those surveyed even said it was a deal-breaker if a hotel doesn’t offer WiFi in their room. Even a tiny increase in room revenue due to WiFi improvements can recoup investments in as little as 3-6 months, allowing for increased profitability for years to follow.Download RevPAR Benefits Flyer
Hotel A & B are virtually identical, except that last year Hotel A invested in a Thinix FamilySafe WiFi system. Guests at Hotel A gave FamilySafe WiFi rave reviews, leading to increased occupancy and higher room rates (RevPAR), while Hotel B struggled with reviews and bookings.
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