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Hotel Guest WiFi & 24/7 HSIA Support

As Hotel of the Year, I needed a guest WiFi network that could keep up with my guests and new technology. Thinix has been great to work with and made the upgrade process easy. My new WiFi network is running excellent and the guests, as always, are happy.

Kent Miller, Owner and General Manager, Comfort Suites

Fast, Reliable Guest WiFi with 24/7 Guest Support

Thinix offers the most advanced program for quickly deploying a guest network to a hotel, resort or multi-dwelling unit. Guests are offered a superior Internet experience with enterprise grade gateways, lighting-fast dual-band access points, cloud monitoring and 24/7 technical support. Thinix’s 24/7 service center, which is located in the U.S. Midwest, provides support to guests when they need assistance or have questions.

Key Features Include:

  • Splash pages that load reliably on all devices. The most common issue with competing systems is that splash pages load slowly or irregularly on different types of devices. Thinix uses industry standard equipment and installs regular updates to ensure they work reliably over time. Thinix even supports gaming systems that cannot click ‘I Agree’ to the terms of service due to not having a browser.
  • Strong connection through the room. Thinix offers a variety of wireless access points, including wall-plate access points that are placed in the guest rooms. Wall-plate access points are the best way to ensure there is a strong connection for devices as it brings the signal where the guest is, inside the room.
  • Enterprise-grade equipment from leading vendors. A frequent issue with competing solutions is that they use grey-market and proprietary equipment, especially gateway devices, which are not well supported and don’t work well over time with the vast numbers of different types of devices guests bring in. Thinix only uses industry standard equipment that is well supported and have a long life-cycle.
  • Expert Support. Thinix has a full team of engineers and technicians that monitor the WiFi networks, troubleshoot issues and deploy updates.

Improve RevPAR Through WiFi Investments

Thinix’s guest WiFi solutions are designed to work extremely reliably in hospitality environments. This means they handle a large number of users and make connecting to the network simple. When compared to industry averages, hotel guests with Thinix-managed WiFi have 90% less issues connecting to the WiFi. Because less guests have issues, more are likely to provide positive reviews in surveys and review websites. Better reviews help properties maximize occupancy and room rates by increasing the perceived value for prospective guests.

A Forrester Research paper commissioned by Motorola Solutions found that WiFi is the most important amenity at the hotel, with 94% of survey respondents saying it was important. One-third of those surveyed even said it was a deal-breaker if a hotel doesn’t offer WiFi in their room. Because bad WiFi is not really any better than having no WiFi, it means that 94% of hotel guests demand working, reliable WiFi or they will not be satisfied. Unhappy guest result in lost bookings, refunds, wasted manpower and decreased loyalty.

Hotel Comparison

High quality WiFi is a large differentiator of hotels in the crowded limited service space. Hotels in this price range often have a poor WiFi experience due to bad connections, old equipment, or inappropriate types/amount of equipment. Thinix has developed highly competitive price options for limited service hotels that provides highly reliable connectivity using high quality equipment, but at a very aggressive price point. Even a tiny increase in room revenue due to WiFi improvements can recoup investments in as little at 3-6 months, allowing for increased profitability for years to follow.

Thinix has solutions for all types of properties. Thinix currently manages over 12,000 devices and networks, installed in thousands of locations around the globe. Regardless of the industry, Thinix managed WiFi networks can be customized to any variety of applications. Please contact Thinix today to learn how to improve your guest WiFi network and maximize RevPAR. 

Partnering Companies

Features at a Glance

  • Brand Standard Terms & Conditions Splash Page
  • Hardware Upgrade Program
  • Large Scalability for the Internet of Things
  • Brand standard In-Room Instructions
  • Real time Network Monitoring
  • 24/7/365 U.S. Based Help Desk Support
  • Network Security and Segmentation
  • Whole Property Roaming
  • Easy to Deploy with Plug-N-Play Upgrades
  • Detailed Per User Tracking & Reporting
  • Automatic Report Generation

Thinix is the originator of FamilySafe™ Filtered WiFi for Kids. This is an optional program that provides a way for users to connect to the WiFi network and have adult content filtered. In hotels equipped with FamilySafe WiFi, one-third of all guest devices use the filtered connection, which shows that guests value the technology that makes this possible.

Proudly Partnered With:

Cisco Meraki Partner Extreme Networks Partner Ubiquiti Networks Partner Ruckus Partner Watchguard One GOLD Partner

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Free WiFi Consultation

Want to know how much you could save with Thinix? Thinix always offers a free, no obligation wireless internet consultation.

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