Thinix really stood head and shoulders above everyone else from a score perspective. We are already seeing a difference in our scores. I've certainly had conversations with some of our franchisees who have made the switch to Thinix as their provider and they've seen just huge turnaround.
—Andy Fellows, Corporate Director of IT
AmericInn Hotel & Suites
(In reference to implementing Thinix WiFi as a brand to improve internet guest satisfaction scores.)
Thinix offers the most advanced program for quickly deploying a guest network to a hotel, resort or multi-dwelling unit. Guests are offered a superior Internet experience with enterprise grade gateways, lighting-fast dual-band access points, cloud monitoring and 24/7 technical support. Thinix’s 24/7 service center, which is located in the U.S. Midwest, provides support to guests when they need assistance or have questions.
Key Features Include:
FamilySafe WiFi, with optional client-isolation, works to protect guests by preventing the spread of viruses and malware from computer to computer connections within a hotel. FamilySafe WiFi keeps guest devices and private information much safer than in a traditional network setting without client-isolation protections.
Thinix’s guest WiFi solutions are designed to work extremely reliably in hospitality environments. This means they handle a large number of users and make connecting to the network simple. When compared to industry averages, hotel guests with Thinix-managed WiFi have 90% less issues connecting to the WiFi. Because less guests have issues, more are likely to provide positive reviews in surveys and review websites. Better reviews help properties maximize occupancy and room rates by increasing the perceived value for prospective guests.
A Forrester Research paper commissioned by Motorola Solutions found that WiFi is the most important amenity at the hotel, with 94% of survey respondents saying it was important. One-third of those surveyed even said it was a deal-breaker if a hotel doesn’t offer WiFi in their room. Because bad WiFi is not really any better than having no WiFi, it means that 94% of hotel guests demand working, reliable WiFi or they will not be satisfied. Unhappy guest result in lost bookings, refunds, wasted manpower and decreased loyalty.
High quality WiFi is a large differentiator of hotels in the crowded limited service space. Hotels in this price range often have a poor WiFi experience due to bad connections, old equipment, or inappropriate types/amount of equipment. Thinix has developed highly competitive price options for limited service hotels that provides highly reliable connectivity using high quality equipment, but at a very aggressive price point. Even a tiny increase in room revenue due to WiFi improvements can recoup investments in as little at 3-6 months, allowing for increased profitability for years to follow.
Thinix has solutions for all types of properties. Thinix currently manages over 13,000 devices and networks, installed in thousands of locations around the globe. Regardless of the industry, Thinix managed WiFi networks can be customized to any variety of applications. Please contact Thinix today to learn how to improve your guest WiFi network and maximize RevPAR.
As Hotel of the Year, I needed a guest WiFi network that could keep up with my guests and new technology. Thinix has been great to work with and made the upgrade process easy. My new WiFi network is running excellent and the guests, as always, are happy.
—Kent Miller, Owner and General Manager
I’ve been using Thinix products in my hotel for over 5 years now and my experience has been excellent. Thinix upgraded our guest WiFi network and the difference it has made has been simply amazing.
—Matt Schmeling, General Manager
Ledgestone Hospitality, LLC
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