Frequently Asked Questions

Thinix specializes in managed technology for Hospitality, Apartments/Multi-Dwelling Units, Healthcare & Long-Term Care, and Businesses. We provide turn-key solutions—including Guest WiFi, secure Business Center PCs, and endpoint security—tailored to the unique operational and security needs of these sectors.

Our core specializations include Guest WiFi, secure Business Center PCs and Kiosks, and comprehensive network security. We also offer managed firewalls, Thinix AssuredSecurity endpoint protection, and iStatus network monitoring. These solutions are designed as turn-key managed services that improve network reliability while saving your business money on operational costs.

Yes. Thinix provides military-grade security for all customers, utilizing the same stringent standards developed during our years of providing managed secure computing for a large government entity. Our solutions feature built-in security and business-grade and up hardware designed to protect your network and end users. We prioritize privacy protection through features like Thinix All-Clear™, which securely deletes browsing history and files to guarantee a safe user experience. Backed by our parent company RDI—a 2025 MSP 500 recipient—Thinix ensures your technology is always easy, safe, and secure.

Thinix provides expert, U.S.-based support for all managed solutions to ensure your technology remains easy, safe, and secure. For our Guest WiFi services, we offer 24/7 U.S.-based GuestFirst™ Support to assist users with connection issues. Additionally, our dedicated internal team provides proactive software updates and system patches so your staff can focus on daily operations rather than troubleshooting.

The deployment process varies based on the selected service and your specific business needs. Thinix offers flexible options including professional onsite installation by our experienced technical team and remote assisted installation for pre-configured equipment. We work with you to determine the best approach—whether that involves a fully managed onsite deployment or guiding your staff through simple steps to complete the setup remotely—to ensure your technology is easy, safe, and secure.

Thinix utilizes a three-tiered defense strategy encompassing System, Network, and User Protection. We adhere to stringent cybersecurity standards to ensure user privacy is safeguarded while maintaining reliable, high-performance PC operation.

Our systems utilize secure network isolation, keeping guest-use technology separate from your primary network to mitigate cybersecurity threats like lateral malware or ransomware spread.

All systems are fully backed by the Thinix GuestFirst™ Support team. Our team handles all technical assistance, proactive software updates, and system patches to ensure your business center remains up-to-date and operates at peak performance.

Thinix Business Centers are available in both PC and Apple iMac formats. We provide enterprise-grade All-in-One hardware designed to match your brand standards, or we can deploy our software on tablet kiosks for more compact guest-use environments.

Every session is protected by Thinix All-Clear™, which securely deletes all browsing history and files upon session end, while Failsafe™ Session Timeout automatically ends sessions if a user forgets to log out.

Yes, through the Thinix Retrofit™ program, you can maximize your ROI by reusing existing hardware. If your current systems support and have Windows 11 (Home, Professional, or Enterprise) installed, we can effortlessly upgrade them with our secure kiosk software.

Yes. Thinix provides a Custom-Branded Interface that adapts to your property’s environment, ensuring a polished "first impression" for guests and residents.

Absolutely. We utilize Enterprise-Grade Equipment designed specifically for longevity and high-traffic use, ensuring your technology hub remains productive for years.

We offer PC Security Enhancement Kits that lock down your PCs and peripherals (keyboards/mice) to prevent guests from disconnecting or tampering with the hardware.

Thinix FamilySafe® is an enterprise-grade managed WiFi solution engineered to handle high-demand applications such as hospitality, multi-dwelling units, and business environments. It combines high-speed internet access (HSIA) with advanced security features like client-isolation and CIPA-compliant web filtering to protect both guests and property owners while ensuring a seamless, high-performance connection.

Client-isolation is a security feature that prevents computer-to-computer connections within the hotel network. By blocking these direct links, it stops the spread of viruses and malware between guest devices, keeping private information significantly safer than on traditional, unprotected networks while defending your business from evolving threats.

Thinix provides 24/7 U.S.-based GuestFirst Support, a three-tiered system that handles everything from simple connectivity issues to complex infrastructure troubleshooting. This unified service manages both guest-facing assistance and proactive network monitoring, removing the technical burden from your staff so they can focus on daily operations.

Thinix provides tailored hardware solutions based on your property’s specific needs, which typically include a gateway, switch(es), and wireless access points. In some cases, to maximize your ROI, we allow for the reuse of existing equipment if it is fully functional and operationally compatible with our management standards. All provided hardware is enterprise-grade, ensuring peak performance and a seamless guest experience. 

Properties using Thinix often recoup their technology investment in just 3-6 months. By reducing connectivity issues by 90% and improving guest satisfaction scores compared to industry averages, our systems help drive increased occupancy and higher room rates (RevPAR) for long-term profitability.