Thinix Online Store FAQ
Installation & Support
To change an order, contact customer service. Any order changes after 24 hours may result in additional costs or restocking fees.
You may cancel services with a 30 day prior written notice. Early termination fees may apply. Please reference your service agreement for more information.
Pre-sale & Configurations
Please submit a product inquiry form and a sales representative will reach out to you: https://www.thinix.com/how-to-buy.
For all other products and options, please submit a product inquiry form and a sales representative will reach out to you: https://www.thinix.com/how-to-buy.
For the iPad-based kiosks, the interface has buttons at the bottom of the screen that are customizable. These systems do not have a background, and instead will load a customer-provided website as the home screen.
For additional questions or options, please submit a product inquiry form and a sales representative will reach out to you: https://www.thinix.com/how-to-buy.
Do-it-yourself solutions, even when using commercially available kiosk software, normally don’t look nearly as nice, are usually difficult to configure and update, and often require a significant amount of time to set up.
Thinix CloudPrint (not sold on the online store) is a more advanced cloud printing solution that can implement paid printing, account-based printing, and can work with a variety of printers.
Recurring Service Plans
Most products require an active support plan, which is typically a 3 year agreement. The support plans provide updates, technical support, and other critical services as listed in the product descriptions and individual support plans.
No, the listed price only includes the first year of service (or first month if service is billed monthly). Please see the product description which lists what the ongoing recurring service cost will be.
For services that are billed monthly, an automatic payment method will be required to be on file. For services that are billed annually, additional options are available.
Accounts without an automatic payment method are subject to an additional invoice fee.
By default, Thinix uses UPS shipping.
You will receive an email from UPS with the tracking information once the order has shipped.
Standard shipping rates apply. Should you provide the wrong shipping information, you will be responsible for any additional shipping costs.
If your business is located outside of the United States and you would like to purchase a product or service, please submit a product inquiry form: https://www.thinix.com/how-to-buy.